Frequently Asked Questions
Each and every photo is handled gently and carefully one at a time.
Scanning
All you need is a ruler and a flat surface to pile your prints on. Set out your photos into stacks on any flat service. Measure the height of a stack and then add to or subtract photos from the stack until it is close to any of the inch marks. A stack one inch high is around 100 prints, 2 inches 200 prints, and so forth. This is approximate because of the different kinds of paper that they may be printed on, but it will give you an estimate.
First of all, they need to be securely packed for shipping, see the packing instructions here. All materials that are received are kept in a fireproof safe when they are not being worked on. Special archival gloves are worn to handle all types of photos, media, and documents. The gloves are lint free, and prevent any oils and fingerprints from getting on the photos. Most competitors do not do this, and it is one of the many things that set us apart
Pixels per Inch. Images viewed on a digital device such as computers, cell phones, and tablets are displayed using lots of tiny squares that are called pixels. Printed images are displayed using lots of tiny dots. This is measured in dpi or Dots per Inch.
No. And that goes for all of the items that we scan. If we restore something, there is no digitizing fee.
Absolutely. We take the best of care of your valuable items from the moment they are received. You will receive all items back in as good a condition as we received them.
Video & Film transfer
This depends on the length of the VHS cassette. There are one, two, and four-hour tapes. A four-hour tape can play 6 hours in LP mode. Two hours of video can be put on one DVD.
Yes. It will play on NTSC players which are the players sold in the United States. If you would like the DVDs formatted for PAL players in other countries then please specify.
Yes, and we can do them in any design. We can even take a freeze frame from the video and make a collage of those for a menu background.
Yes, any single frame of the video can be made into a photo and enlarged. We can also color correct and restore the image.
Yes, we have standard labels and they can be designed to your specifications.